Frequently Asked Questions

Find answers to common questions about our

cleaning services.

1. How do you ensure the safety and trustworthiness of your cleaners?

All of our cleaners undergo thorough background checks and are professionally trained to deliver high-quality service.

2. How do I book a cleaning service?

You can easily book a cleaning service online through our “Get a Free Quote” form or by calling our customer service team. Confirm your preferred date and time, service type, and any specific instructions.

3. Are your cleaning products eco‑friendly?

Yes! We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment.

4. Do I need to be home during the cleaning?

No, you don’t have to be home. However, we’ll need access to your property and clear instructions about security (e.g., lockbox codes or where to leave a key)

5. What happens if I’m not satisfied with the cleaning service?

Your satisfaction is our priority. If you’re unhappy with any aspect of our service, just let us know within 24 hours — we’ll come back and re-clean the area at no extra charge.

6. How far in advance should I book a cleaning?

We recommend booking at least 1–2 weeks in advance to secure your preferred date and time, especially during peak periods.

7. What should I do to prepare for the cleaning team?

To ensure an efficient service, please pick up personal items and clutter. Let us know of any fragile areas or special instructions before the cleaners arrive.

8. Do you bring your own cleaning supplies and equipment?

Yes — our team brings all the necessary professional-grade supplies and equipment. You don’t need to provide anything unless you want us to use a specific product or machine.